Refund Policy

1. Refund Eligibility

If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of your purchase date — no questions asked. This applies to every purchase on SoonicAI, with no conditions on usage or reason.

2. Credit Pack Refunds

Credit pack purchases are eligible for a full refund if requested within 14 days of purchase, regardless of how many credits have been used.

3. Subscription Refunds

For Pro subscription purchases:

• Any charge— your initial subscription payment or any renewal — is eligible for a full refund if requested within 14 days of that charge.
• Cancellation: You can cancel anytime from your account settings. Cancelling stops future renewals; you keep access until the end of the billing period you already paid for. Cancelling is separate from requesting a refund of a specific charge under this policy.

4. Payment Processing

All purchases are processed securely by a third-party payment processor. Refunds approved under this policy are issued back to your original payment method via that processor.

5. How to Request a Refund

To request a refund:

1. Email us at refunds@soonic.ai
2. Include your account email and purchase date
3. We will process your refund within 2 business days — no reason or justification required

6. Contact Information

For refund requests or questions: refunds@soonic.ai