1. Refund Eligibility
We want you to be completely satisfied with SoonicAI. If you are not satisfied with your purchase, you may request a refund within 7 days of your purchase date.
2. Credit Pack Refunds
For credit pack purchases, you are eligible for a full refund if:
- You request the refund within 7 days of purchase
- You have used less than 20% of the purchased credits
- The Service failed to function as advertised
- You experienced technical issues that prevented use
Note: Credits that have been used will be deducted from the refund amount at the per-credit rate of your package.
3. Subscription Refunds
For Pro subscription purchases:
- First-time subscribers: Full refund within 7 days if less than 5 analyses were performed
- Renewal refunds: Pro-rated refund if requested within 48 hours of renewal
- Cancellation: You can cancel anytime and retain access until the end of your billing period (no refund for partial months)
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Requests made more than 7 days after purchase
- Credits that have been fully or mostly used (over 80%)
- Violation of our Terms of Service
- Account termination due to misuse
- Change of mind after extensive use
5. How to Request a Refund
To request a refund:
- Email us at refunds@soonic.ai
- Include your account email and purchase date
- Provide a brief reason for the refund request
- We will respond within 2 business days